Who We Are
Veida Properties is a short-term rental management and co-hosting business operating on the Atlantic Seaboard, Cape Town, South Africa. We manage properties on behalf of owners and facilitate direct bookings for guests.
This policy applies to everyone who interacts with us - whether you are a guest booking a stay or a property owner enquiring about co-hosting. Both are covered by the same policy.
Under POPIA, Veida Properties is responsible for the personal information we collect through this website and our services.
You can contact us at: [email protected]
What Information We Collect
We collect personal information that you provide to us directly, as well as information generated through your use of our services. This includes:
- Name, email address, and phone number (from booking enquiry or contact forms)
- Property address and details (from property owners making enquiries)
- Identity verification documents where required for guest check-in
- Booking details including dates, guest numbers, and special requests
- Communication records including WhatsApp and email correspondence
- Payment confirmation details (we do not store card or banking credentials)
- Website usage data including pages visited and browser type (via analytics tools)
Why We Collect It
We use your personal information only for legitimate purposes directly related to our services:
- To process and confirm booking enquiries and reservations
- To communicate with you before, during, and after your stay or engagement with us
- To verify guest identity as required for property security and compliance
- To manage our co-hosting relationships with property owners
- To send relevant updates about your booking or our services (not unsolicited marketing)
- To comply with legal obligations applicable to our business
- To improve our website and service experience
We do not sell, rent, or trade your personal information to any third party.
Who We Share It With
Your information may be shared with the following parties, only where necessary:
- Property owners - relevant booking details are shared with the owner of the property you are staying in
- Third-party platforms - if your booking was made via Airbnb or Booking.com, their privacy policies also apply to the information you provided on those platforms
- Service providers - cleaning crews and tradespeople may receive limited information (such as access codes or check-in times) necessary to service a property
- Legal and regulatory authorities - where required by law
Anyone we share your information with is required to treat it confidentially.
How We Store & Protect It
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Your data is stored on secure, password-protected systems and accessed only by Veida Properties staff on a need-to-know basis.
We only keep your personal information for as long as we need it, or as required by law. Booking records are typically retained for a period of five years for accounting and legal compliance purposes.
Your Rights Under POPIA
You have the following rights regarding your personal information:
- Access - you may request a copy of the personal information we hold about you
- Correction - you may ask us to correct inaccurate or incomplete information
- Deletion - you may request that we delete your information, subject to any legal retention obligations
- Objection - you may object to the processing of your information in certain circumstances
- Complaint - you have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.
Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to understand how visitors use our site and to improve performance. This may include third-party analytics tools such as Google Analytics.
You can manage cookie preferences through your browser settings. Disabling cookies will not prevent you from using the website but may affect certain functionality.
Changes to This Policy
We may update this policy from time to time. The latest version will always be here, with the date shown at the top. We recommend checking back occasionally.
If you have any questions about this policy or how we handle your personal information, please contact us at [email protected].