About These Terms
These Terms and Conditions govern your use of the Veida Properties website (veidaproperties.com) and any booking, stay, or service arrangement made with Veida Properties. Using our website or making a booking enquiry means you accept these terms.
These terms apply to both guests booking a stay and property owners enquiring about or entering into a co-hosting arrangement with us. Sections relevant to each are clearly marked throughout.
Veida Properties operates as a short-term rental management and co-hosting business on the Atlantic Seaboard, Cape Town, South Africa. We act as managing agent on behalf of property owners.
These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). If any provision of these terms conflicts with applicable law, the applicable law prevails.
Booking & Reservation
All bookings are subject to availability and confirmation by Veida Properties. Submitting a booking enquiry - through our website, Airbnb, Booking.com, or directly - does not confirm your reservation. We will confirm in writing once availability is secured.
Upon confirmation, you will receive:
- A booking confirmation with dates, property, and agreed rate
- Payment instructions and due dates
- A guest agreement outlining property-specific house rules
- Check-in details and host contact information
Bookings made via Airbnb or Booking.com are additionally subject to the terms and cancellation policies of those platforms.
Payment
Payment terms are confirmed at the time of booking and may vary by property and season. Typically:
- A deposit (percentage of total stay cost) is required to secure the reservation
- The balance is due prior to check-in, as specified in your booking confirmation
- A refundable security deposit may be required and will be clearly communicated upfront
Rates are quoted in South African Rand (ZAR). Veida Properties is not currently registered for VAT; no VAT is charged on our services.
Cleaning and linen fees apply per stay and will be confirmed at the time of booking. These are separate from the nightly rate and cover the changeover between guests.
If payment is not received by the agreed date, we may cancel your booking. We reserve the right to re-list the property if payment is not received.
Cancellation Policy
- More than 30 days before check-in: Full deposit refunded, less any banking or processing fees
- 15–30 days before check-in: 50% of total booking value retained
- Less than 14 days before check-in: Full booking value retained
All cancellations must be sent in writing to [email protected]. The date we receive your written notice is the date that counts.
We strongly recommend travel insurance to cover cancellation risk.
Guest Conduct & Property Rules
By staying in a Veida Properties-managed home, you agree to:
- Treat the property and its contents with care and respect
- Not exceed the maximum stated guest occupancy
- Not hold events, parties, or functions at the property without prior written consent
- Comply with noise restrictions and any body corporate or estate rules applicable to the property
- Not smoke inside the property (unless explicitly permitted)
- Not bring pets onto the property unless explicitly agreed in writing
- Vacate by the agreed check-out time; late departure may incur additional charges
- Report any damage, breakage, or maintenance issues promptly
We reserve the right to end a stay without refund if these conditions are seriously breached.
Damage & Security Deposit
Guests are liable for any damage caused to the property, its contents, or communal areas during their stay, beyond normal wear and tear. Where a security deposit has been collected, it will be applied to cover reasonable repair or replacement costs.
The security deposit will be refunded within 7 business days of check-out, less any documented deductions. Guests will be notified in writing of any deductions, with supporting evidence where applicable.
If damage costs exceed the deposit, we reserve the right to recover the outstanding amount from the guest.
Liability
Veida Properties acts as managing agent for independently owned properties. We take all reasonable steps to keep properties well-maintained and accurately described, but we are not liable for:
- Personal injury or loss of property occurring during your stay, except where caused by our gross negligence
- Temporary interruption of services such as electricity, water, or internet beyond our reasonable control
- Circumstances beyond our control including load-shedding, municipal service disruptions, natural events, or force majeure
- Losses arising from third-party platform errors or disruptions (e.g. Airbnb)
Nothing here limits our liability in a way that would be unlawful under the Consumer Protection Act.
For Property Owners
If you are a property owner working with us, the following applies in addition to the general terms above:
- Your net rental income is paid to you within the first 5 days of each month, based on the previous month's bookings
- You retain full access to your property outside of confirmed guest bookings - we operate with no sub-minimum letting periods
- Cleaning, maintenance, and consumables costs are passed on to you at exact cost - no mark-up
- We provide a monthly statement showing all income, our commission, and any costs incurred
- A full management agreement is signed by both parties before we begin managing your property
Dispute Resolution
If something goes wrong, please contact us directly first at [email protected]. We will always try to resolve things quickly and fairly.
These terms are governed by the laws of the Republic of South Africa. Any disputes that cannot be resolved directly will be handled under South African jurisdiction.
Contact
If you have questions about these terms, reach us at:
- Email: [email protected]
- Location: Cape Town, South Africa